AI Agent Terms

1. Who these terms apply to

“Agent” means any AI assistant, software agent or automated system that uses our MCP server, API, website or chat to search, hold or book travel on behalf of a person. “Operator” means the person or company that runs or deploys the Agent. “Customer” means the person the Agent is acting for.

2. Accepting these terms

An Agent accepts these terms, for itself and its Operator, when it creates a booking or payment link with us, for example by calling our create_payment_link tool with agent_terms_accepted set to true. We record the version of these terms that was in force at that time.

3. Acting for a real customer

An Agent may only book on the clear instruction of the Customer. In particular the Agent must:

• pass on the Customer’s own words asking for the booking as the consent we request;
• use the Customer’s real name, email and contact details, and never invent them;
• never invent dates, guest numbers, ticket quantities or other booking details;
• not book for anyone who has not asked it to.

4. What the customer must see before booking

Before a payment link is created, the Agent must tell the Customer:

• the total price and the currency it will be charged in;
• what is included (hotel, room, dates, tickets, experiences);
• the cancellation terms, including that event tickets are non refundable;
• that the booking is made under our Terms of Service.

For larger orders we ask the Customer to confirm the total in their own words before a payment link is created.

5. Payment

The Customer pays on our secure payment page. Nothing is charged until the payment is made, and the card is only charged once every booking in the trip is confirmed. Payment links expire after about 30 minutes, and a new link replaces any earlier unpaid link for the same Customer.

Where the Customer has given an Agent a payment method or permission to spend (for example a virtual card or a digital wallet), a payment made with it for a booking the Customer asked for is treated as authorised by the Customer.

6. Records we keep

For every payment link an Agent creates, we keep a tamper evident record of:

• the Agent and Operator information we receive, and the version of these terms accepted;
• the Customer’s consent in their own words, and any confirmation of the total;
• the exact items, dates and quantities, and the locked total and currency;
• when the link was created and the payment it relates to.

The Customer and the Operator agree that we may rely on these records, and share them with our payment provider, the card issuer and the relevant supplier, to handle disputes and chargebacks. We handle personal information under our Privacy Policy.

7. Disputes and chargebacks

If there is a problem with a booking, please contact us first at support@eventescapes.com and we will help.

If a charge is disputed as unauthorised or not recognised, and our records show the booking was requested with the Customer’s consent and paid with the Customer’s payment method, we will contest the dispute and provide those records. The Operator agrees to provide the logs it holds about the booking when we reasonably ask and the law allows it.

Nothing in these terms limits any right a Customer has under the Australian Consumer Law.

8. Fair use

An Agent must not:

• exceed or try to get around our rate limits or booking limits;
• create bulk, speculative or test carts, holds or payment links;
• copy our prices or inventory for resale or to build a competing service;
• disguise automated traffic or pretend to be another Agent or a person.

We may limit, suspend or block any Agent or Operator that breaks these terms or puts customers at risk.

9. Prices and availability

Prices are live and can change until payment is made. If a price changes, the Customer must agree to the new total before a payment link is created.

10. Operator responsibility

The Operator is responsible for how its Agent behaves, including mistakes in the booking details the Agent sends us. To the extent the law allows, we are not responsible for loss caused by an Agent’s error.

11. Changes to these terms

We may update these terms. The version and date are shown at the top of this page, and the version in force when a payment link is created applies to that booking.

12. Governing law

These terms are governed by the laws of Victoria, Australia.

13. Contact

Zeroopay Technologies Pty Ltd (trading as Event Escapes)
ABN: 78 688 499 489
Address: 470 St Kilda Road, Melbourne VIC 3004, Australia

Email: support@eventescapes.com